Privacy Notice

This Privacy Notice explains how we collect, use, and protect your personal data when you use our website or services. We are committed to ensuring the privacy and security of your personal information in compliance with the UK General Data Protection Regulation (GDPR) and other applicable privacy laws.

We collect the following types of information:

• Personal identification information (Name, email address, phone number, postal address)
• Order and transaction details
• Payment information (we do not store complete payment card details)
• Browsing behavior and preferences
• Device information (IP address, browser type, operating system)
• Communications with our customer service team

We collect this information when you:

• Create an account or make a purchase
• Sign up for our newsletter
• Contact our customer service
• Browse our website
• Participate in surveys or promotions

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. These technologies may collect information about your online activities across different websites and services.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytical/performance cookies: Help us understand how visitors interact with our website
• Functionality cookies: Allow the website to remember choices you make
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

We process your personal data on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you (e.g., to fulfill your orders)
• Legitimate Interests: Processing necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms
• Consent: Processing based on your specific consent (e.g., for marketing communications)
• Legal Obligation: Processing necessary to comply with our legal obligations

We may share your personal information with:

• Service providers who help us operate our business (payment processors, shipping companies, marketing services)
• Professional advisers (lawyers, accountants, insurers)
• Government authorities when required by law
• Business partners for joint promotions (only with your consent)

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

Some of our service providers may be located outside the UK/EEA. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including:

• To provide you with products and services
• To respond to your inquiries
• To comply with legal obligations
• To resolve disputes
• To enforce our agreements

For customer accounts, we typically retain information for as long as your account is active, plus a reasonable period thereafter. For transactions, we retain information for at least the duration of the statutory warranty period plus the statutory limitation period for claims.

When your data is no longer required, we will securely delete or anonymize it.

Under the UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request limitation of processing in certain circumstances
• Data Portability: Receive your data in a structured, commonly used format
• Object: Object to processing based on legitimate interests or for direct marketing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not complied with data protection laws.

If you have any questions about this Privacy Notice or our data practices, please contact us:

Data Controller: Metta Cards Ltd
Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, United Kingdom, BH16 6FA
Email: info@mettacarrds.co.uk

If we have appointed a Data Protection Officer, they can be contacted at info@mettacarrds.co.uk